Refunds and cancellation

Before work starts

Changed your mind after paying the deposit but before we’ve started? Tell us and you get the whole deposit back, no questions and no hard feelings.

Once work has started

The deposit becomes non-refundable, because by that point the time has been set aside and the work has begun. You still don’t owe the second half.

When you cancel	What happens
Before we’ve started	Full deposit refunded
After we’ve started, before you’ve seen a draft	Deposit kept, nothing further owed
After you’ve seen a draft	Deposit kept, nothing further owed, and you get the work so far
After launch	The project is complete; no refund, but you keep everything

If we cancel

If we can’t finish for any reason on our side, you get every penny back including the deposit, plus whatever work is finished, handed over free.

If you’re unhappy

Tell us before the second payment. Two rounds of revisions are included, and we’ll use them. If you still don’t like it after that, we’ll agree a fair reduction rather than argue about it.

Support and yearly plans

Support included with your build isn’t separately refundable. Yearly support after that can be cancelled any time — you’ll get back the unused months, rounded to whole months.

Things that aren’t refundable

• Domain registration fees, which go to the registrar, not us
• Third-party services bought on your behalf with your agreement
• Work completed on extra requests beyond the agreed scope